Our Merchandise Return Policy & Procedures

Thank you for your recent order.  Your satisfaction is important to us. 

Inspect and check your items as soon as possible.
Customers must notify us within 48 hours of receiving damaged merchandise.
No returns or exchanges after 30 days from delivery date.

Please follow the following steps if you would like to exchange or return an item.

1.  Returned Items
1. Item must be returned with 15 days from the date that you received the product or the item will be subject to a 20% restocking fee.
2. All returns must have an RMA (Return Merchandise Authorization) Number.  Email Returns@OnlineFulfillmentCenter.Net, Mon-Fri 9:30 am to 4:30 pm (PST) to obtain an RMA number.  NO EXCEPTIONS!
3. Returns without an RMA number will be subject to a 20% re-stocking fee.
4. All returns must be in its original packaging (in new and unused condition).
5. No return will be authorized in the event damage occurs to products resulting from a customer return and not all returns with an RMA will be accepted for a refund / credit.

2. Exchanged Items
1. Exchanged items do not require an RMA.
2. New shipping charges will apply for exchange orders.

3. Non-Returnable Items
1. All personalized / customized items are not refundable or exchangeable.
2. All edible, disposable, flammable and expirable items are not returnable or exchangeable.
3. All monogram cake toppers are not refundable or exchangeable.
4. All apparel is not returnable (please call for clarification).

4. Shipping Charge
1. Orders that have received free shipping due to a Free Shipping promotion or other discounts may have shipping assessed on the original order if the return causes the total sales amount to fall below the promotional amount.